Find out how to receive a product that you must have paid for on the 24Rentz store. This FAQ helps guide you through all the stages you would pass
How to Receive product that you rented
You have to select the delivery option for the product, be it shipping or pick up
If it’s shipping, you pay the shipping fee and our logistics partners will contact you
If it’s pick up, you visit the store page to find out the correct address. take the phone number on the store page to get the correct address.
We recommend agreeing to meet in a public place that’s convenient for the borrower to get to.
Once a rental request has been approved, you’ll be able to access the vendor’s email and phone number. We would send it automatically to you.
Before the item would come to you, the vendor might demand for a valid means of identification or a proof of address. Get the ready before the delivery service comes or before going to pick up your rented items.
Find out how to have the verified tag on your account
Who is a Verified Vendor?
A verified vendor is a vendor who has established themselves as a reliable lender with great customer service. To earn this status, a vendor must:
Complete 40 rentals or more in the past 12 months
Respond to 90%+ message enquiries
Accept 80%+ rental requests
Receive 5* reviews 95% of the time
Response rates and acceptance rates are measured over the past 90 days.
What’s the fastest route to becoming a Superlender?
Increase your acceptance rate
Use the calendar or edit your items availability in My Items to accurately reflect the availability of your items. That way, you won’t have to reject requests because of your item being unavailable.
Unable to respond to messages for a few days? Switch to holiday mode to take your items out of search. Both of these will help you keep your acceptance rate high.
Keep your response rate high
Even if you can’t fulfill a rental, politely let the borrower know rather than leaving them hanging. This is important to keep your response rate up.
Respond quickly
Respond as soon as you can to keep your response time low.
Provide impeccable service
Build up your 5 star reviews by being a helpful lender
To help you have the best possible experience on 24Rentz, we’ve put together five tips to help you generate as many rentals on your items as possible:
To help you have the best possible experience on 24Rentz, we’ve put together five tips to help you generate as many rentals on your items as possible:
1. Take great photos of your items
The better your snaps, the more rentals you’ll get. clients like being able to see what they’re booking, so the more pics, the merrier. Oh, and stock photos make bad marketing and attract less interest from borrowers) so make sure you take your own.
2. Set your prices low
What you charge is up to you, but lower prices often mean a higher overall rental income – they encourage longer and more frequent rentals. To begin with, look at how similar items are priced and start towards the lower end of the scale.
3. Describe your items accurately
Write a title and description that would match what potential borrowers might search for. Describe the specifications, compatibility and condition of your item as accurately as possible.
4. Show us the real you
Upload a logo and a short bio to your profile to help the rest of the herd know who you are. Vendors with profile photos get 60% more rental enquiries than those without. Say cheese.
5. Maintain a fast response time
Llamas love speedy replies. When a borrower messages you or requests your item, get back to them as soon as you can, whether you can fulfil the rental or not.
To upload a product for rent on the 24Rentz platform, you’d need to be a vendor. When you have done that, then you’re eligible to upload a product.
You can either watch this youtube video or you follow the pictorial steps below. However, note that the colors in the pictures have changed over time.
The following are the steps to take when uploading products:
Go to Vendor dashboard
Click on Bookings to see available options.
Click on Add new product, a form similar to the new product form will appear with a different looking section below the basics. We will break each section down for your easy understanding. This might get a little complicated so pay attention. Booking is a very much customizable product with a high level of relations.
This is the very basic section. Nothing too hard.What is Booking Duration?
This field allows you to define a time duration(in hours, days, weeks or months) of your product. The duration of each product your customers will be renting. Suppose you own a wedding gown and don’t want to rent your it out unless someone wants it for three days. So you put three days as your block duration.
(However, we usually advise a 1 day duration. This reduces the confusion our customers might face when trying to book)
What’s Calendar display mode?
The calendar on the product page displays availability on a calendar. So this field simply on/off for the calendar be already expanded or appear as a clickable button.
(we advise you put it on click, so that the user can just fill the date manually)
This is where the things start to get a little complicated. This section deals with the availability in four different ways – frequency, capacity, range and time.
What is a Block?
Understanding this makes the following things a lot more easier. A block is the minimum unit of your product which you are making available for rent. Most rented products unlike regular products, which are time dependent.
A block means the time duration for renting a particular product. For instance, if you want your customer to rent your centrepiece for one day, that one day becomes a block.
What is max bookings per block?
This field allows you say the total quantity of a particular product you have in stock. So let’s say you have 100 centrepieces for rent, you would put in 100 as the maximum bookings per block.
What is minimum booking window?
It is the minimum duration of time during which a customer will have to rent your next available product.
So if you want to be given 2 days notice, you set this as two. If you want the customer to give you a week notice, you set it as a week. It helps you prepare adequately for the delivery of a rented item.
(We advise you set this as 1 day, or in worst case scenario, 6 hours. This is due to our verification and shipping policy)
What is maximum booking window?
This is the amount of time in the future that a customer can book a product for rent. Let’s say your customer wants to hire your centrepiece for a wedding 4 months later, this would enable him fill it on the calendar.
We advise you set this to 12 months, so people can hire you one year in advance)
Here is an example on a calendar how these dates will work.
What is Require a buffer period of?
The you need some time to refresh your asset / product after completion of each order / service.
If you have multiple booking blocks allocated in a single week, probably you will need some time in between to do some maintenance. This is what buffer time is. Say, if you want to clean up your covers before you hand it over to the next customer, you may set a buffer time of 30 hours. Leave it on 0 for no delay.
The unit for buffer period changes automatically with your block unit duration.
What if I set All dates are – to “not available by default”?
Your customized settings for availability ranges will become active. (However, we advise against this)
Set availability range
Each field is tagged with a (?) hint text which explains each field.
Fix the range for your booking availability according to days months hours or minutes and many other ways. You can add and reorganize priority by dragging too.
(We advise against this. Just leave it blank)
This section is pretty much straight forward.
There is always a base cost of the product. The base cost is like the service fee. Most times, it is also used as your security deposit fee. (We advise you leave it blank. Admin would handle that)
Then block costs are prices per day. It is how much you charge a client for hiring your centrepiece or your gown for a specific time duration. If your block is for a week, then it’s the price per week.
Display cost is something which you can display initially as the lowest lowest price perhaps. If you leave it empty, the cost will become adaptive as the customer modifies his order. So, you can also use the display cost as a minimum cost per order in that sense.
What is Has Persons?
In this section, you can use this to select the quantity for each day. You can also set the type of the product and the available quantity.
For instance, if you have 300 centrepieces, you’d click on has persons. Then you select maximum persons to 300.
Then create a person type and write quantity as the name. In the description, just say how many do you need. In the max/min put the minimum number something for rent for a time period, and the maximum number someone can rent for the same time period.
In the block cost, put the price for booking a unit of your item for the specified time period. Then leave the base cost empty. The admin would handle that for you.
What is Has Resources? (Only Use if you’re renting halls)
If you want to add additional resources to your product. For example, on my luxury suite, I have added a resource if they want to use a home theater system for viewing movies to be set up.
These resources can be set to automatically assigned or customer selected. As you see, you can charge for your resources as both initiation costs and for the length they use it.
1. Enter the resource cost.
2. Select the resource from the drop down menu.
Resources can also have their ranges depending on various attributes. You can set them from a different menu.
Creating a resource
Go to Vendor Dashboard → Bookings → Click on Manage Resources
Now, click on Add New Resource to create a new resource. Click on Edit / Remove for changing a resource properties.
Usage – Frontend – Customer
After selecting a product or service that can be booked from your 24Rentz store, customer has to perform following actions.
Choosing from the options
Your customer will get the options you have set at the time of creating the product or service. They have to choose between minimum and maximum amount of person and also the types of resources that you have created.
After selecting a number of person and type of resource (if required), they have to select the available date of booking. They have to click on Choose button to view the calendar and select the suitable date.
Ordering
If the date is available, the Check Availability button will become active. Then they have to click on the button and it will redirect them to order page.
Now, the customer should provide necessary information for ordering the product or service. After filling the order form, they have to click on the Request Confirmation button and this will create a new order.
Cancelling
A customer can cancel the order by navigating to My Accounts → Orders and click on the cancel button.
To understand how to source products, you’d need to watch this video below. It would help you effectively search for products on the store, and also get to book them without stress.
24Rentz is an online marketplace that enables event planners to hire all the resources they need when planning an event.
We connect event planners to vendors who rent/sell:
Props
Vehicles
Venues
Service Vendors(Caterers, Ushers, Bouncers, etc)
Lights
Costumes
And virtually any thing that can help your event
About the Company
24Rentz is a Delaware C-Corp that operates from Lagos, Nigeria. Founded by Michael C Bernard in July 2019, we now have operate in four Nigerian cities, as well as in Kenya.
Mission
Bring latest technological advancement to the Events Industry
Reduce the stress, time and costs of event planning by 100%
Enable People with zero experience to organize events
Vision
Build the world’s largest events marketplace
Train 10 Million Event Planners worldwide
Become a role model for future African start-ups
History
24Rentz started in Enugu Nigeria, 2019. It was initially a peer-to-peer rentals marketplace.
The first two founders were Michael C Bernard and Uche G. Ezenduka who were both students of the University of Nigeria, Enugu Campus.
After market validation and testing a lot of verticals, 24Rentz decided to iterate to become an event planning marketplace. Michael C Bernard, being an event planner and a team of other event planners decided to take the company down this line. They moved the company to Lagos and began building a network of event planners
Building the network
The first vendor to join 24Rentz was Kolony Rentals, a big event rentals brand in Lagos. After that, a lot of other vendors joined the platform, boosting the total number of products available for rent.
Today, 24Rentz has vendors in several verticals in two countries, as well as students in 3 continents of the world.
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